I have a couple of confessions to make here. First, my birthday is not January 1. (No I am not going to tell you when it really is). Second, I have been doing a lousy job of backing up my contacts all these years. Welcome to the second part of what is turning out to be a series of posts on what can make your backups stronger. I wrote the first part earlier this year about learning how to backup my Google Authenticator codes when I bought a new phone. Today has actually two challenges. Let’s take the contacts related one first.

For what seems like since the last century, I have been using Google’s now-called Workspace for my main email communications, and also using its Contacts app to store my contacts. Over time I have collected more than 9,000 records in my app. I am sure many of these records are outdated, and every so often I make a half-hearted effort to update people that I come across in LinkedIn that have changed jobs.

Every month or so, I export this contact list into a “Google CSV” file that I dutifully save on my local hard drive. Until today, I have never tried to examine this file to see how it is formatted or even if it contains any useful data. That is the cardinal sin of better backups: Don’t just assume that because you have made a copy of your data that it can be usable.

The reason for doing this is that I came across a Gmail account that I set up long ago that could be used to recover my main email if something should go wrong with my main identity. I don’t use this account for anything, and indeed it had no contact records to prove it. So I thought, this might be a good time to see if I can import my backup contact records. I found out that Gmail is limited to importing only 3,000 contacts per each import. This meant splitting the CSV file into at least four parts. Fortunately, there is an online tool that you can use to do this, and if you don’t have too many requirements, it can be done for free. I had to guess how to split the file up, and luckily I guessed fairly accurately, because I only lost 16 records. It took some trial and error — and liberal use of Gmail’s “undo” feature, before I figured this all out.

Now the hard part is going to be remembering to do this again — sadly, the only way to update my backup contacts is to clear out all of them and start this process all over again. (You can export selected contacts, but I have no way to sort them since a certain date, for example, to do an incremental backup).

Okay, let’s move on to my fake birthday. I did this deliberately as a security measure, to prevent the many people who look me up on The YouTwitFace from getting one piece of data that could be used to compromise my identity. Now, since I did this some of the social media services have placed restrictions on who can see my birthday (as the screen shot here shows The Face’s settings). But I haven’t bothered messing with this until this past week, when I got an assignment to write for The Verge about what happens when your account is hacked. One of the problems is that The Face makes it very hard for you, as the rightful account owner, to prove that you are indeed that person and not some poseur hacker. One of the ways that you are asked to verify yourself is to upload a photo of your ID, showing your actual face and actual birthday. Given that it isn’t 1/1, I will have an issue if at some point I do get hacked and try to present this ID.

Now, I have a choice: I can give Zuck my real birthday and trust that he will not spread it across his universe in the process of selling ads to further target me, or not give out this information and trust that the methods that I have used to protect my account (multiple authentication factors) are sufficient to stop most hacking attempts. I guess I am sticking with 1/1 for now, unless I want to get some fake driver’s license with 1/1 as my birthday that I can use to get into bars and get my account reset.

One other point of discovery as I was rooting around in my account details: I somehow gave The Face access to spend money using my Paypal account. Oopsie. I got rid of that connection quickly. There are two different places you specify this: one called Ads Payments (where they can run ad campaigns and charge you accordingly) and one called Facebook Pay (where you can give money directly to people or causes). You should ensure that the “payment methods” fields are blank in both of them if you don’t want any of your bank account details stored.

So I feel somewhat safer after doing all this, but still not happy that I have to take deeper and deeper dives into protecting my data. I will send you all a note when my piece in The Verge is posted, so you can learn about other ways to better prepare yourself against potential hackers. Spoiler alert: it is not an easy fix.

A consortium of A-list reporters from 17 major American and Euro news outlets have begun publishing what they have learned from the documents unearthed by whistleblower Frances Haugen. The trove is a redacted copy of what was given to various legislative and watchdog US and UK agencies. The story collection is being cataloged over at Protocol here. I haven’t read everything – yet – but here are some salient things that I have learned. Most of this isn’t surprising, given the venality that Zuck & co. have shown over the years.

1. Facebook indeed favors profits over human safety and continues to do so. This piece for the AP documents how foreign “maids” are recruited on Instagram to come work in Saudi Arabia, and then traded using various Facebook posts once they are in the country. The article talks about current searches for the Arabic word for maids has numerous hits with pictures, ages, and prices of candidates. With all its bluster of billions of dollars spent on tracking down these abuses of its terms of service, this shouldn’t be so easy to find if Facebook was really doing a credible job to stamp this out.
2. Facebook has played a key role in radicalizing its users. NBC News writes about how internal research identified thousands of QAnon groups covering 2.2M members and nearly a thousand anti-vax groups with 1.7M members. The research attributes this population to what it calls “gateway groups” that recruit more than half of them. Again, the fact that the company’s own researchers could track this – and yet do little to stop the growth of these efforts – is troubling.
3. The same NBC piece talks about a research project using a strawman “Carol Smith” user. Within days of her creation as a conservative-leaning by Facebook staffers, she was receiving all sorts of pernicious content, including invites to join various QAnon groups and others that clearly violated Facebook’s own disinformation rules. Did they act on this research to prevent this? Not that I could see.
4. The “Stop the Steal” movement that led to the January 6 Capitol riot was organized through many of Facebook’s properties, pages and groups. CNN reports that one internal memo stated that the company wasn’t able to recognize the people contributing to these efforts in time to stop them, although subsequent algorithmic changes have been put in place to do so. Some content moderation efforts that were put in place prior to the November 2020 election were quickly reversed afterwards and could have helped mute some of the organizers of the January 6 riot.
5. We might think that Facebook has done a sub-par job vetting American content. But it is far worse elsewhere in the world, as this piece in The Atlantic shows. The data shows 13 percent of Facebook’s misinformation-moderation staff hours were devoted to the non-U.S. countries in which it operates, whose populations comprise more than 90 percent of Facebook’s active users. The moderators hired by Facebook aren’t familiar with the local customs, don’t speak the languages, don’t understand the fragility of their governments or the stability of their internet connections – all things that mean more proportional resources will be needed to do a credible job.

So how can we fix this? I don’t think government regulation is the answer. Instead, it is time for new leadership and better designed algorithms that don’t amplify violence and misinformation. Kara Swisher writes in her current NYT column that “Facebook has been tone-deaf and uncaring about the harm that its own research showed its products were doing, despite ensuing pleas from concerned employees.” She also is lobbying for Zuck’s replacement with a leader who can finally listen to — and act on — these issues.

Another path can be found with the parallel universe being setup by former Facebook data scientists and frustrated middle managers called the Integrity Institute. Whether this will work is an open issue, but it could be a useful start.

A few weeks ago I wrote about career skeptics and the changing way we are interacting with our jobs during the pandemic. Today I want to talk about job crafting and how it can be used to improve your working conditions and perhaps move your job in the right direction and help your career.

The term conjures up glue guns and glitter, which isn’t a bad metaphor for what is really behind the term. In a 2007 paper written by academics, the authors talk about how employees should redesign their jobs to improve work satisfaction and engagement. If HGTV or DIY had shows about job crafting, they would show the before and after shots of tedium transformed into an exciting, vibrant workplace. Or something like that. (But please, no shiplap. I can’t stand shiplap.)

There are three components of job crafting: tasks, cognition and people relationships. Let’s take them in turn. The task crafting is perhaps the easiest to get your head around: you want to change the type and scope of the particular tasks of your job to make the job more interesting, more useful or other reasons. This often involves changing your job responsibilities. My wife says you should be doing the job that you want to have when you get a promotion. A companion piece is changing your cognition or mindset of these tasks, such as how you interpret your job responsibilities or the specific work that you have been hired to do.

Here is an example: if you take orders from your customers, your job could be defined as just pure input, and making sure the orders are entered correctly. But if you alter your mindset a bit, you could be providing your customers with the best possible experience and making sure that they are ordering what they need and have the right expectations. It is a subtle shift, but an important one.

Finally, crafting your relationships is a lot harder: are you aiming to get more mentorship from a particular person in your organization? Or find a particular collaborator? Or are you looking to build particular connections to an important customer or partner? The authors of the 2007 paper wrote a 2020 piece for Harvard’s Business Review that provides some case studies to illustrate these three points.

These three elements interact with each other, so the lines are somewhat blurry among them. But what is important is that crafting your job is only possible when you have cooperation from your manager. If your boss is a bad one and can’t delegate responsibility and authority (just to pick something at random that frequently happened to me), they aren’t going to be able to help and will use their job glue gun to gum up the works, rather than build something wonderful.