For years Paul and I have used Help A Reporter Out. The service — now owned by Cision — aims to eliminate the gatekeeping middleman role of corporate PR, and put sources directly in touch with the journalists that want to quote them. HARO, as it is known, has been less useful as of late, but there is a new, venture-backed startup called Qwoted that is making some important inroads. We spoke to its CEO and co-founder, Dan Simon. He told us Qwoted had close to a thousand inquires last month and is growing. The service has a free tier (individuals can make three monthly requests, agencies five) and a paid tier.
Qwoted flips the PR paradigm on its head by letting journalists initiate the conversation and cutting out the need for pitches.
Simon has lots of pointers to help PR and marketing staff get the most out of his service. He is deeply steeped in the field, having been president of Cognito, a New York financial services agency, among other roles. Simon recommends that you use the tools he provides to search on previous successful match-ups and examine the job titles more carefully, as well as to fill out the profiles to make your expertise more transparent and compelling.
One of the best ways to promote your book is by reaching new readers with pre-release copies, and thanks to a service called NetGalley, you can add this to your toolbox.
I have been using NetGalley as a reader for the past several years: the idea is that I can read new books that interest me for free, provided that I review them and post my reviews on Amazon and other book selling sites. In this presentation, I will show you the author’s point of view. Yes, it does cost to make your pre-release “galleys” available—but the fee is a very reasonable $450 per book, or $200 if you are a member of IBPA. In this presentation, I will show you how NetGalley works, what kinds of books are best for the service (including audiobooks) and the best time to take advantage of it as part of your book marketing efforts.
The report lists major tech channel groups that both managed service providers and channel managers should know about for each social network. McBain’s informal research found that Facebook Groups have replaced LinkedIn as the place to talk tech. He claims many LinkedIn groups have become ghost towns overrun by spam. Half of his respondents to his survey were disappointed with engagement levels on the platform.
The report prompted me to realize that he belonged to more than 50 groups and couldn’t remember the last time he posted — or even clicked on content on any of them. McBain has identified more than 40 FaceBook Groups that IT folks should take a closer look at.
One of the more important lessons of this research is that social media groups aren’t an ad medium but a way to engage potential partners on a grassroots level. Too often we both have seen plenty of spam or vendor posts that don’t really encourage discussion. The speed at which channel firms have apparently abandoned LinkedIn groups shows how quickly attitudes can change if group members don’t believe their needs are being respected.
McBain also reviewed several other social networks, some of which we hadn’t heard of. Up-and-comers include the audio- and app-oriented Clubhouse and Discord, which was originally for gamers but which has broadened its scope. McBain rates Twitter the second most popular spot for tech content, even though it really doesn’t have the community engagement tools to match Facebook or LinkedIn. And he advises B2B companies to keep an eye on Reddit, which had 52 million daily active users worldwide at the end of 2020, up 44% year-over-year.
Although the report is aimed at technology channel companies, it’s a useful way for any B2B marketer to take a fresh look at the social groups you use to get your message across.
This week we talk to Priyanka Sharma, who is the General Manager of the Cloud Native Computing Foundation. The group has assembled a massive collection of 600 vendor members, ranging from little-known startups to the biggest companies on the Internet. The foundation is the steward of more than 80 open source projects that support Kubernetes, Prometheus, Vitess, Envoy and other technologies that deal with distributed data structures, network policies and cloud orchestration. The foundation helps to put on an annual conference, which has a business value track this year, and has a library of webinars to help spread the word about the revolutionary technology called software containers. She told us during the podcast that “Life isn’t a zero sum game and we have to work together” to help market cloud tech.
Our interest in this portfolio is high — Paul has written most recently about the foundation here for SiliconAngle. We spoke to her about her role at CNCF and the tactics the foundation has found to help mainstream IT adopt cloud and container technologies, getting her members to agree on a single standard, how to sell open source to the prototypical “pointy-haired boss” and what tech marketers can learn from the cloud evolution that they can apply to solve their own business problems. You can listen to the 20 min. interview here.
Last week Volkswagen tried and failed at an April Fool’s prank that involved changing its name to “Voltswagen” in recognition of its belated line of electric vehicles. The name change was confirmed through its press channels before Volkswagen eventually revealed that it was “only” a joke. Only a lot of people in the media weren’t laughing, believing that they had been manipulated as part of a marketing stunt.
The issue once again emphasized how tone-deaf companies can be in light of their reputations (Remember the whole diesel stats fiasco?) This brings up the topic of how to be cautious about your choice of language. The issue is particularly relevant in this time of hyper-sensitivity to issues of race, gender and disability.
An older article on The Hill has several examples of neutral language, such as using “pro-life” rather than “anti-abortion” to describe sides of that sensitive issue. My podcasting partner Paul weighs in on a recent experience he had writing an article about autism in the workplace: many of those folks prefer to be called “autistics people” rather than “people with autism.” The latter approach, called “individual first,” is favored by people with disabilities but autistic people don’t consider themselves to be disabled. Language has been widely used to shape the gun debate as well.
You might want to take some time to review these links to understand how much language matters these days and to think twice about how you express your corporate position. You can listen to our 15 minute discussion here:
Greg has made startups his speciality over the past 20 years, including full-time rose as VP marketing at Vidder, Cloudneeti, Vantage, Redline Networks and CloudVelox. The concept of a fractional CMO is an interesting one because it allows startups to purchase just enough marketing resources without having to commit to a full-time position. Ness brings a cadre of domain experts with him in a package he calls “go-to-market-as-a-service.”
Working for several companies concurrently means he can quickly cross-pollinate great ideas and also nip potentially bad marketing decisions in the bud. In this podcast, we discuss why marketing needs for startups differ from those of established companies. You can’t just transplant tactics that work for big firms; you need to rethink your tools and techniques to fit each company’s circumstances.
Greg is more comfortable with technology topics than a lot of tech CMOs that Paul and David have met. His Archimedius blog reflects his insatiable curiosity about all things tech and his 20 years in Silicon Valley. In this interview he talks about how he balances his work load among multiple clients, what tech entrepreneurs most often do wrong and what the best ones have in common.
I had the opportunity to be the guest on the White Bull video webcast series recently. I spoke about how to understand the conflicts between working from home and keeping your enterprise secure, understanding what the differences are between zero trust networks and multi-factor authentication, how the idea of a secure perimeter has changed over the years, and other practical suggestions about managing and protecting passwords. The webcast was about 50 minutes:
While we’ve all been staying home and being virtual, Paul has done some original research and I have written this white paper for Network Solutions on helpful tips and tricks for IT pros that are involved in supporting virtual events.
The results of Paul’s informal census is that folks can’t wait to get back to F2F. We all have been in our pandemic bubbles for far too long and the urge to have human contact and serendipitous hallway meetings is a big reason to return to the rubber chicken circuit. But we’ve all learned a lot in the meantime about what makes virtual events successful. At its heart, you are putting on a live TV show with a very small staff to handle the production. You need to plan accordingly on the mixture of live and pre-recorded segments and figure out what tech you are going to use, including the video conferencing and the event management tool. (The two are different and you should understand the differences, which I explain in my paper.)
But virtual events have their purposes, including creating content that can be archived and used for marketing purposes long after the last attendee has disconnected. Unlike physical events, this content can be helpful in bringing in new customers and supporting new marketing campaigns, as well as supporting existing customers with FAQs, for example. And they can be very cost effective to produce, since you aren’t picking up huge travel and event hosting fees.
We are experiencing a changing nature of cyberattacks, especially as the world has moved towards more working from home. These attacks have evolved with the changing nature of our enterprise networks. Back when everyone was working from well-defined offices, we could definitely state that there was a difference between what was considered “outside” and “inside” the corporate network. But then the Internet happened, and we all became connected. Even before the pandemic, there was little difference. With the advent of the cloud, and definitely since the pandemic began, we are now all considered out. We are all working from home, using devices that aren’t necessarily ones that IT has purchased and sharing them with other family members. In my talk talk, I want to identify some trends that have changed the endpoint detection and response marketplace, and examine a few of the EDR products and show how they have evolved as well to meet these new collection of threats.
In this talk, which I gave at the Work From Anywhere conference sponsored by 1e in London, I describe some of the challenges and compare 1e’s Tachyon with two other endpoint tools, Tanium and Carbon Black.
Mitch Ratcliffe is a business, product and content marketing leader with 35 years of experience in local media, technology marketing, online and broadcast publishing. Among the successful businesses he’s helped launch are the ON24 conferencing platform and BuzzLogic influencer marketing agency. He’s also served on the founding board of directors of Match.com. Mitch shares our publication lineage with roles at Ziff-Davis, CMP and numerous other publishers. And he has a bionic neck!
We spoke to Mitch about this recent post on Metaforce, his current digs. It touches on the changes that COVID-19 has wrought with modern B2B marketing. The new rule, he asserts, is to let no communication be wasted but also let no message waste your customer’s time. Engagement is an exercise in listening and serving, not selling.
One of the lasting effects of the pandem is that customers are embedded in their lives, not our brands. That means the last marketing mile matters: The local network of SMBs and service providers associated with your brand creates a base of deeply engaged influencers who can work on your behalf. All marketing is going local in COVID’s wake.