I interviewed Arkansas-based Red Cross volunteer Mickey Shell as part of a package of stories about where other volunteers were after the 9/11 disaster. To give you an idea of the scope of the organization’s services, more than 57,000 Red Crossers from across the country served more than 14 million meals and snacks, opened dozens of shelters for people who were left stranded, and connected some 374,000 times with people to provide emotional support and health services.