We all have heard stories about that panicked user call in the middle of the weekend to fix a broken server or restart a downed connection. One of the most productive tools a VAR can use is a Web-based remote control productUnlike client-based products of the past such as Symantec’s pcAnywhere and RealVNC’s VNC, there is no need for software on the client computer, and the remote control session happens through a small piece of software that works with a Web browser.There are two main products in this space: LogMeIn’s Rescue and Citrix Systems’ GoToAssist.

You can read more of my story for eWeek here.