Software as a service has been around for many years, but it’s only recently that enterprise IT managers have been implementing a new series of collaborative applications that can bring together distributed work teams and build up a corporate knowledge base. Tools such as build-your-own wikis, hosted customer relationship management (CRM) tools, and numerous Web-based discussion forums and messaging products are enabling better cross-pollination of ideas and boosting sales with improved customer support.

For more on how to collaborate in the cloud, read this month’s Tech Know feature for Baseline magazine here.