The next step in voice and data convergence is to develop real-time applications. Selling a voice-over-IP system is often just the beginning of a long-lasting and profitable solution for many VARs and systems integrators. One of the next steps in that process entails understanding how to develop real-time applications that can take advantage of voice and data convergence.
These often go by the term “presence-aware,” meaning that the application understands what users are actually doing, including when they are busy on a phone call or away from their desks.
You can read the entire article for eWeek’s Strategic Partner issue here.