Using your cell phone overseas

If you are traveling overseas and don’t want to pay a ton of money for your cell calls, this column is for you. I got started down this path because of some upcoming speaking engagements in Australia in the new year, and I wanted to be prepared and be in touch. Soon, it turned into A Project, and now I share the results with you, my gentle readers, for your own benefit should you find yourself in similar straights.

 You have the following alternatives

n     Buy a phone calling card once you get to your destination and use it from payphones or your hotel,

n     Don’t do anything and use your existing US phone,

n     Buy a new SIM module for your existing phone, or

n     Buy a new SIM module and a new phone.

 Why bother? If you have ever taken your cell to Canada (or even further a field), you know why: the per-minute cost for calls is ginormous. And while it is nice to be in touch when you travel around the world, there are lower-cost ways to do it.

The calling card is a decent option, depending on where you are going and what your hotel charges for both toll-free and local calls. Some are still back in the profiteering stone ages and charge almost as much as the cell providers on a per-minute basis, even to make a local call or to connect to the calling card provider. You should know that some calling cards may not work with some pay phones, according to Dan Dern. He also reminds me that you might want to invest in a DMTF tone generator if you need to call back to a stateside answering machine – some foreign phones don’t generate the correct touch tones. You can use the Java applet on your computer here.

The other options will only work if you have at least a tri-band phone on either T-Mobile or AT&T/Cingular networks. If you are using Verizon or Sprint, you need a new phone. Most of the world’s cell phones (except in Japan and a few other places), work on what is called the GSM networks that operate at either 900 MHz or 1800 MHz. The US and Canada GSM networks operate at 850 MHz and 1900 MHz. So if you have a phone that can work on at least three of the four bands, you should be set to roam abroad.

So we arrive at the last options, and here is where things get interesting. Before I get any further, let me explain that your cell phone has two important pieces: one is the phone itself, and this makes a difference with the number of radio bands that it works on. But the second piece is the SIM card that is inside the phone, and if you are like most normal people you probably haven’t given this little thing much thought – until now. This SIM card is what is used by the phone to store your address book and also gives your phone your inbound number and identity on the cell network. It is about the size of a microSD memory card.

If you replace the SIM card that came with your phone with a card that works in the country you are visiting, you get several benefits. First, you don’t pay roaming charges for local in-country calls, although if you are calling back to the States, you will pay international long distance charges. Second, if people in-country are trying to reach you, they don’t pay for the international calls either. (Some of the networks overseas have the more enlightened method of calling party pays, but we won’t go there for now.) You also don’t use any minutes on your American cell accounts, which can be good if you have a limited number of minutes – when you travel, you don’t think about all the time you are on calls. The trouble is if you are going to several different countries, then you need different SIMs and have to keep track of the numbers too. That gets onerous.

So there is another solution: buy a SIM card from Maxroam.com. This Irish vendor offers a universal SIM that will work across the globe, and has lower per-minute rates no matter where you are. Plus, like the VOIP services, you can set up your number to automatically forward to a series of numbers, so that you can be more easily reached as you travel. You don’t have to sign a contract, the SIMs are inexpensive (about $43), and you can add more minutes to your account easily over the Web and charge your credit card. It took me a few minutes to setup and activate the SIM online: you pick a US-based number for your phone, and pay for another number in the country or countries that you are visiting. They have a wide selection. Each additional number is just a few dollars per month to maintain.

There is just one catch. Chances are, your cell phone is locked to your carrier that you are currently using. This means if you try to take out your SIM card and replace it with this Maxroam card, your phone won’t work. You might be able to receive calls, but not make outgoing calls.

So how do you get your phone unlocked? You can pay for a special code that you enter and here is where things get dicey. Until recently, American cellular carriers claimed that unlocking was illegal. The laws are changing, but still many of the companies that provide this service have the feeling of going to the seedy side of town where goods are bought in cash through an open car window, not that I conduct my business in this fashion, you should know. There are a number of unlocking providers, here are just a few and what they charge per phone to unlock:

 n     Uniquephones.com $15

n     Gsmliberty.com  $25

n     Cellularunlockcodes.com $20

n     Unlockexperts.co.uk $13

n     Cellularlocksmith.com $20

n     Cellphonerepair.org $25

I have tried a few of these, and haven’t had good experiences. All of them work by first charging your credit card the fee, and then sending you the code via email. Sometimes they take their sweet time in sending this code. Uniquephones “lost” my order, and only when I emailed their executives and spoke to them personally (they are based in the UK), did I get my code delivered.

There are other services that have downloadable software, but that seems even more trouble. Once I got my code, it took seconds to enter it on my AT&T phone, and it was running on T-Mobile’s network with my new number from the Maxroam folks. Sweet.

If you are reluctant to do business in this fashion, then you have another option, and that is to still buy the Maxroam SIM card but get a new phone that comes unlocked. If you are a Verizon or Sprint user, this is really your only option. There are many Web sites that offer to sell you unlocked models. The least expensive phones that I could find (that were at least a tri-band GSM model) were on TigerDirect.com – they were selling a Motorola V180 for $50.  And Amazon.com has a Motorola V220 for $70. Neither of these phones are going to win any design awards, but they will do the job. 

Plan on taking a few weeks to negotiate all of these options, so don’t do this a few days before you have to leave the country. And you might want to bring along your current SIM card, just in case. 

0 thoughts on “Using your cell phone overseas

  1. Two other consideration re calling cards:

    1. They may not work on all phones wherever you are. For example, during my trip to CeBIT 2005 in Germany, via Amsterdam, there were several [flavors] of pay phones that wouldn’t take my calling card #.

    2. If you’ll be pinging your answering machine or voice mail, bring a touch-tone (DMTF) generator pad — not all pay phones (including some in the US) will make the right sounds. Radio Shack still sells these, they’re small and like $20, I think.

  2. Another reader writes:
    Some clarification should be added:

    Beware or “tri-band” phones. Some of these (supplied in the US) are
    now 850, 1800 and 1900. This is NOT sufficient to roam in some
    countries who only use “first generation” GSM and have NO 1800
    networks.

    Also, for Japan, all you need is a phone that supports the
    INTERNATIONAL 3G band which is 2100Mhz WCDMA (UMTS). Again beware that
    carriers in the US will be (or are) rolling out 3G services (faster
    data rates), but such 3G phones will NOT work in Japan because they
    are all being deployed on the existing 1900Mhz band in the US.

    This is, amongst other reasons, why I don’t have an iPhone yet…

  3. Another reader writes:
    You can also call your carrier (mine is AT&T) and ask them to help get your phone unlocked. You have to explain that you’re traveling overseas and need to use a local in-country SIM card. AT&T was happy to help and provided the code to me via email within 24 hours of my phone call.

  4. And another says:
    I couldn’t find in Maxroam website any explanation of the cost of a local
    call (eg., I am in Argentina, have a sim with a US and an additional number
    and want to call a taxi…). I have a feeling that they call we have to be
    routed from the US. It is not clear also how the work out the CPP (calling
    party pays) situation.

    If you travel frequently to a specific country, it will probably be cheaper
    to buy a local SIM. You will not get your US calls thought. Another partial
    solution is to use a Nextel/Sprint with the push to talk feature. They have
    coverage in Mexico and several countries in South America. You pay an
    additional monthly fee, and .10 / minute (only within the Nextel network
    with the push to talk).

    No perfect solution yet.

    Enjoy reading your colum. Good luck in Australia.

  5. David
    Many thanks for the mention, on the cost of a local call issue
    take say Argentina to UK pricing, if you scroll further down the pricing matrix you will see the price of a local call also.
    Most carriers will unlock your mobile automatically if you are a customer of over 6-12 months standing depending on the carrier.
    Have a great Christmas to you and all your readers.

  6. Another reader suggests trying out: http://www.ekit.com/ekit/About/MobileFeatures. They offer a wide variety of phones, but I bought mine last time (an aging Motorola Timeport but it worked fine) and they said I can still use it this time. But because I failed to make a call every nine months, they deleted my original SIM card and I had to buy a new one. The SIM card cost only $9; and they’re charging me $0.99/minute or $0.79/minute, depending on the country, for both incoming and outgoing calls.

    There are a lot of steps to follow in their instructions, and there are extra steps every time you make a call. For instance, when you make outgoing calls you get disconnected and then the phone rings back and *then* your call goes through. And it’s a prepay situation, so you have to call a special number to check your minutes balance and then recharge with your credit card (they don’t charge you minutes for those calls). But as I also recall from last time, as long as you read all the instructions and follow them carefully no matter how absurd they may seem, it works just fine.

  7. Another reader writes in:
    I just got back from a two week trip to Florida (I live in Santiago, Chile) and I bought a pre-pay cell. I got a price match directly from an AT&T store for a deal I saw at Walmat but it was out of stock.

    I paid $20 for the phone and got $10 free credit. I added on a $15 credit and I was good to go for the entire trip. The phone was extremely basic but it was light, small and had a color screen. I think it was a great deal.

    What I really liked about the AT&T service is they sent me a message after each call showing how much my call cost and my balance. That is piece of mind!

  8. I am trying out another solution, this one from telestial.com. They also sell you a SIM card that you can fill up with minutes via the Web, and works by dialing back the number you want to call from your mobile phone. They don’t have the ability to add local numbers like MaxRoam, but they do offer the ability for in-country people to call you for free. They also have toll-free numbers in the US — but you pay about $1.50 a minute for these calls.

    My experience with getting my phone unlocked directly from AT&T was mixed. I made two calls to customer service. The first one I was told I would get the unlock code via mail within 10 days. Nothing arrived. Then last night I managed to get my code, only after insisting that I was leaving the country and wanted to use my phone overseas. At first customer service said they would email the code within 48 hours. I said that wasn’t good enough, and eventually they gave me the code. Then I got an email afterwards that said that because I wasn’t using international service, I could NOT get the unlock code. sigh.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.