Web site construction woes

I’ve heard lots of woes from people trying to work with their Web site consultants this week. You know the type: they promise that your site is “just about finished” and the pages “just need some tweaking” and yet nothing gets done.  I have had to suffer through whiney rants about delays, bad programming decisions, tools that malfunction, missing logins and content wrecks.

Have we reached the point where building a Web site is a lot like building a new freeway? It takes far too many people, time, and dollars, upsets the people who have to live near it, and in the end is obsolete by the time the first people try to use it.

I remember the good ole days of the Web, say 12 years ago, when one person (like me) could build a site in an afternoon, without any really specialized tools or knowledge beyond knowing a few tags and reading a Laura Lemay book.

I am coming to the conclusion that we need to return to those simple days where one person can still build their site, without the heavy lifting of a Web Site Designer and a Web Programming Consultant and an Internet Search Specialist and a Web Marketing Person. (Capital letters deliberately intended to reflect the title’s self-importance.)

At one site, a simple database was taking months to webify. I ended up talking to the site’s graphic designer, who was the only one who had any project management skills and could reign in the wayward development staff. Said staff has trouble configuring something that my high school networking students could do in their sleep. Someone else was complaining to me that their copy of Dreamweaver had started behaving badly, and all I could do was recommend a clean uninstall of every Adobe product on her disk, short of buying a new computer. These are just a couple of the stories I could tell you this week alone.

So in the 15 or so years of the Web we have better tools, but they still suck. Better sites, but they are still annoying with pop-ups and dead-end links and overblown graphic frippery. Better site statistics, but still no insights into who comes where and why they leave our sites. Better traffic, but still a lot of mythology about how the search engines point our way. And speaking of search, why is it that we still can’t do better there on deploying good internal site search algorithms?

There is a simple answer: rebel, resist, and reclaim the Web as your own personal place. Avoid the consultantization of the Web. Fire your designers and programmers.

Start afresh with a blogging tool like WordPress or Blogger and build your site around that. Or pick up a couple of widgets and components, or use dabbleDB or Pageflakes or stuff from Google or Yahoo. You don’t need a passel of programmers to work this Web.

Since moving over to WordPress and posting these simultaneously to the blog and my email listserv, I have noticed that I don’t do any site maintenance over on good ole’ strom.com anymore. Why bother? The old archive of prehistoric articles is still there, and maybe even a few of the links still get people to the original places. A few pages are in the top ten category on Google, not through any forethought or planning of my own, and I am grateful for that traffic.

As Thoreau said, simplify. Part of being all Web 2.0 is never having to hear the sorry tales of your programmers that are behind schedule, over budget, and full of excuses why the dog ate their APIs. Forget about them, and build a simple, quick site that can deliver some value the same day you start the project.

0 thoughts on “Web site construction woes

  1. Great advice! The Web is continuing to evolve, devolve and revolve. Blog sites may prove to be the next best medium for us to network. I also caught your piece on How to be a Better Blogger. Great piece of work!

  2. Hmm… Interesting idea. Rebel and take back the web. Sounds great except I didn’t realize the web needed to be saved. Seems alive and thriving with progress to me. I find it amusing that you think everyones needs can be solved with a wordpress blog. WordPress is great, but try using it to put a publishers entire collection of journals online. I can see your frustration with the lack of productivity in SOME people, but don’t generalize. There are plenty of excellent designers and programmers out there that are well worth the money. But I guess if you disagree you can stick to wordpress and your high school networking students. You could probably get the auto shop class to fix your car too, on the cheap. FYI, if you hire someone who uses dreamweaver for their code? Don’t complain when you get problems.

  3. I couldn’t let this one go without a response “from the other side” so to
    speak.

    1. Unrealistic expectations: some clients think that designing a web page is
    like designing a print page…you can just place objects anywhere on a page.
    They end up asking for so many changes (move this to here…move this to
    there…change that color…change that font) that the project becomes a
    money loser.

    2. Client can’t deliver content: it’s up to the client to provide content
    for the site such as company history, description of products, etc. And too
    often a project gets bogged down just waiting for content.

    3. Wants “inexpensive” website but wants full-time service: Everybody says
    “I just want a simple inexpensive website” and when you deliver on that,
    they are unhappy with the result (reality has hit and they realize that
    their own clients will realize they are cheap) and they **then** expect an
    interminable number of tweaks and changes. Again, for the consultant, this
    becomes a money loser.

    4. Free tech support anyone?: I provide relatively inexpensive web hosting.
    Sure you can get it cheaper elsewhere but I do the initial setup and
    configuration for the client, I help them set up their email accounts and,
    in some cases, I show people who are stuck in the AOL-world how to use
    Outlook. So what do I get for this? Some (about 10%) clients think that if
    you pay for hosting you are entitled to unlimited free tech support too. One
    client was inundated with multiple emails…they would come in 50 or more at
    a time. He insisted my server was the problem. I insisted to get paid to
    investigate the problem (if no one else on the server had the problem…then
    the problem may not be the server). Bottom line, I spent three hours – FOR
    FREE – solving the problem which was caused by his ISP’s mail server…NOT
    my server.

    The interesting thing is that no one would expect free advice from a lawyer.
    No one would expect interminable changes to a legal contract (for free, that
    is). No one would expect someone to solve a problem “for free” yet, in the
    tech consulting world, that’s what a number of clients expect.

    Jeff Siegel, http://www.ezdatasolutions.com

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