Group chats take hold in the enterprise

Tired of taking yet another meeting or wasting more time on more conference calls? Maybe it is time you tried group online chat. While far from a new technology, its popularity around the enterprise is finally taking off because it can deliver real bottom-line returns and can be a real productivity boost. Chat is just part of the overall trend towards better real-time communications that began when corporations moved first to voice mail instead of secretaries, then to email, and finally towards Instant Messaging (IM).

In this story for Techweb, I talk more about how chat is taking hold and why enterprise IT managers are attracted to it. The story was picked up for the print Information Week edition as well.

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