A friend of mine, Tim Bonno, has started blogging on business continuity, emergency management, and disaster planning. He has lots of great practical advice and some very pity insights, which makes sense given that he has been in that industry for decades. Here is one snippet:

Yes, we do have customers.  They work in the business units our plans are written for.  They are the senior managers that fund our programs and to whom we provide feedback.  They are the auditors who review our plans and programs for compliance.  It’s important for us, as business continuity professionals, to recognize who our customers are and make sure we are treating them as if our jobs depend upon them, because they do.

Go on over and check out a few of his entries. I think you will find them interesting.