Have we reached the point where email’s influence over our electronic lives is waning? It is hard to imagine, especially for those of us who grew up in the minicomputer/PC era. For two generations, email was the killer application. It delivered information reliably and within a few minutes.
But today the properties that made email so attractive for so long are now a liabiliity. “A few minutes” for a response is so last year, driven in no small part by texting and cell phone ubiquity. At the same time this was happening, wikis, blogs and social networks have begun to erode email’s document exchange role. The notion of sharing photos or a slide presentation using email attachments is becoming quaint.
Now, the Internets have gotten faster, and seconds matter. Amazon offers same-day deliveries in a few cities. Motorola’s new Cliq Android phone aggregates all your messages together. And email just can’t keep up.
Jessica Vascellaro’s WSJ article about “Why Email No Longer Rules” cites that more people are on Facebook and other social networking sites than use email (it is a questionable statistic, to be sure). She claims that email is losing out to the immediacy of the real-time nature of social networks feeds and presence-aware apps like Twitter. Even Instant Messaging isn’t instant or capable enough, since it was designed for one-to-one chats. Today, the real-time Internet means that conversations need to happen with multiple people and happen quickly. The fact that this constant stream of presence information is being collected and sold, eroding one of the few aspects of privacy we control is lost on this generation, apparently.
I asked my friend Dave Piscitello to help collaborate on this article, and we agreed to share our thoughts and come up with the overall piece.
We have begun to notice in the past month or so more of our network is responding to our respective publications – weekly email Web Informants and the SecuritySkeptic.com blog – via Facebook and not via email. Adapting to the needs of our audience, we have both begun “pushing” our publications using email, Friendfeed, Facebook, and occasionally Twitter. We’ve experimented with podcasting, webcasting, and video too.
This is admittedly a shotgun approach to publishing, and begs the question of which of these communications tools, if any, are the right one for publishing? It also begs whether any of these alone are sufficient, and if not, what combinations can be used effectively? More importantly, how do we measure influence and reach, given that people can reach our blogs, Tweetstreams and FaceLinkedNingSpace networks, text or IM us, or heaven forbid, actually speak to us using a phone!
We honestly don’t know for sure, but we asked ourselves some questions and share them here for you to consider for your situation:
If you send out a weekly email newsletter, is it better to have the CEO as a subscriber or have four or five direct reports on a subscriber list who will send the same email to the CEO to act on when we touch a topic near and dear? The former puts your name on the CEO’s radar *if* he makes time to read enough of your messages, while the latter puts the decision of what is near and dear in the hands of a (presumably trusted) underling.
Is it better to post something to our FaceLinkedNingSpace pages, because that post provides personal context, starts conversation that the rest of our friends can follow along and helps you steadily build an audience over time; to blog amid a topic-based community, where a your post may “go viral” on the blogosphere and get thousands of “one time” hits and trackbacks; or is it worth the effort to use blogging and social networks in combination by drawing the attention of your friends and followers to your blog via a post and URL from your social network pages?
Is the link you embed in a Tweet going to pull audiences to your content? If you get 10% clickthrough when the industry average is a couple of percent, what can you learn and leverage from that Tweet or all Tweeted content? Is the viral effect of reTweeting or Tweetstreaming useful in growing your audience or will you disenfranchise long time followers who have become accustomed to receiving email responses “in a few minutes”?
We have a lot more questions than these, and are still searching for ways to meet our individual needs and aspirations. We both agree on how to answer the question at the top of this post: we don’t think email is dying, it’s merely settling into the roles it was always best suited to play. Email is not being replaced entirely for notification, messaging, and collaboration by these other technologies, nor will any of the newcomer applications succeed email as the single killer application. For the moment, there *is* no killer application. We need to experiment more with the existing and emergent set of applications going forward to get a better handle how we all interact online.
In the meantime, please share your thoughts with us both, using whatever technology is appropriate.
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I think the opposite is true. While all your points are logical in speed, receent studies show email volume actually increasing . Don’t have the kink handy but I’ll come back with it.
Dave — Nice piece and the Journal’s article will certainly stimulate pro and con discussion.
There is a difference we believe between business and broadcast.
Business is still done 1-1. It is done 1 – few.
People don’t take their business and product/service development online — Facebook, MySpace, Twitter, blog, you name it. If you want to share the information, disseminate it, develop a base of understanding and groundswell…great these tools are electronic news dissemination.
But keep in mind that about 50% of businesses don’t allow or block social media access so people have to resort to using their personal email addresses if they want to tap into them.
We just read an item that blogs are still casual outlets (personal journals if you will) and not professional.
In addition, cloud locations deliver a lot more potential for H*commerce than do individual emails.
We read a ton of online newsletters (ok skim). We have a Twitter account but don’t Tweet because we can’t image even 10 people “following” us around and waiting with baited breath on something we say. We have all of the other pages that are out there but work with/on them day in/day out? No for two reasons:
1. We don’t want something online (permanent) out there that will someday come back to embarass or haunt us — innocent things can!!!
2. We are just too busy doing our job with global clients and media — outreach to attract their attention and deluge of wants, needs, desires, questions, answers
And as we have both seen over the years, one thing doesn’t kill or replace anything else. It simply expands the number of options that are out there which means more things we have to monitor and respond to.
Barb Filkins said:
1) Postal mail is being replaced by email but there is still a place for
postal (junk?) mail
Email is being replaced by more instantaneous means (IM, twitter) but
there is still a place for email (business / provides a record)
2) Email and postal mail are still the best platforms for media to
distribute but the consumer is getting more tools to control, filter,
and target what content reaches them (even with email) esp. with twitter
and facebook. I don’t see that thought in your article and/or though
below. You mention immediacy and bemoan the loass of privacy — but
neglect the fact that the concept of privacy has changed.
One of the most private places in the world can be on the sidewalk, in a
crowd, in NYC. I think there is analog here.
So…I started to respond to this post and then decided that I would post an open response on my blog (http://www.themxrecord.com/). This is not an ad for some product or some spoof…this is a serious response to the topic. Would love to begin a dialogue on the topic.
Brad Senter, on Ipswitch’s MX Record (cute name for a blog about email issues, BTW) responds with a big “No” in his post here:
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