You no doubt have had a package stolen from your front porch or know someone who has experienced this. And thanks to Covid, we are all using delivery services more often, which just increases the market size for porch pirates, as they are called.

The pirates are getting some pushback thanks to tech. First came the video-streaming door cameras (like Ring, now part of Amazon) that could capture them and report them to authorities. That made a small dent in their operations. But a better solution is happening in Singapore.

If you live there, for the last several years you can have your packages delivered to one of now 1,000 public lockers that are all over the island. If you have ever used the lockers that Amazon has at Whole Foods or one of its other storefronts, you get the idea. It is a wall of lockers of various sizes with a computer controlling access. Once you authenticate yourself, a door opens and the package is revealed. The lockers are built and operated by Pick Network and are called the Locker Alliance Network (which sounds vaguely Terminator-ish but let’s move on). You choose the locker installation nearest to your home or office or wherever you happen to be, and the delivery company will get the package there. On the company’s website, you can locate the nearest locker and you can see by the map how dense they are spread around the country.

To give you some sense of scale, Singapore is a very densely settled area about half the size of Rhode Island but with five times its population. I spoke at a conference there back in 1998, and was amazed at its diversity of languages and culture: fortunately for me, almost everyone these days is educated in English. It is very modern and apart from the signs in Chinese characters, you could have been in any major downtown city. Back then their freeways had one of the first open road toll collectors (meaning no booths that were designed for variable congestion pricing and no slowing down), something that took a while to show up elsewhere in the world.

It isn’t completely one humongous city like Hong Kong, but the density it does have makes something like the locker network functional. Pick claims lockers are within walking distance for most people. You can also drop off packages at the lockers, again like what we can do at Whole Foods.

Having a “last mile” solution is significant in that it has other benefits: there are fewer delivery vans tying up the roads, and less carbon consumption too. BTW, don’t you hate that term? How else should we refer to the contact with customers — maybe “first mile!” You get my point. And it is an open network, meaning (unlike Amazon), any delivery company can integrate with their own systems.

According to this article in the local newspaper, usage was initially slow but seems to have caught on, at least given by the increasing size of the locker network. It helps that Pick is federally funded. The delivery companies saw major increases in their own productivity, the story reported, although not clear how this was calculated.