Mitch Ratcliffe is a business, product and content marketing leader with 35 years of experience in local media, technology marketing, online and broadcast publishing. Among the successful businesses he’s helped launch are the ON24 conferencing platform and BuzzLogic influencer marketing agency. He’s also served on the founding board of directors of Match.com. Mitch shares our publication lineage with roles at Ziff-Davis, CMP and numerous other publishers. And he has a bionic neck! 

We spoke to Mitch about this recent post on Metaforce, his current digs. It touches on the changes that COVID-19 has wrought with modern B2B marketing. The new rule, he asserts, is to let no communication be wasted but also let no message waste your customer’s time. Engagement is an exercise in listening and serving, not selling.

One of the lasting effects of the pandem is that customers are embedded in their lives, not our brands.  That means the last marketing mile matters: The local network of SMBs and service providers associated with your brand creates a base of deeply engaged influencers who can work on your behalf. All marketing is going local in COVID’s wake. 

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