Over on the site SolutionProvidersfor Retail.com tomorrow at 1pm ET, I will be holding a Webchat. We will be discussing my recent research of the top 100 restaurant chains and sharing how they use various technologies, including best practices for their chain websites, essential features for their smartphone apps, how they use and misuse social media networks, and their use of online ordering and digital loyalty programs. We will discuss what they’ve discovered works well and what doesn’t, how interactive technologies such as wait staff tablets and integrated POS terminals can impact business. In addition, we will come up with recommended best practices.

You can see the slides here: