At Interop last week, Cisco CEO John Chambers spoke about how IT managers have to think three years ahead for planning their network infrastructure — “by the time it is obvious, it is too late” to plan for any changes to actually be implemented, he said during his keynote. He also mentioned the theme of “quad-play everywhere” meaning networks that support data, voice, video and mobility. (This is an upgrade from last year’s keynote, where mobility hadn’t yet made the cut and we were just dealing with the first three. Way to go on updating a tired metaphor, John.)
He spoke about these four-headed networks in your home, in Starbucks, and everywhere else, and how this will enable different business strategies and opportunities for networked IT. This is news? This is keynote-worthy?
This got me thinking. Before we can take that look ahead, it is instructive to take a look back three years and see where Cisco has come. It is a convenient time frame for me, because about three years ago I wrote a piece for VAR Business called “Is Cisco Vulnerable?”
My article opened with this thought:
The year 2003 may well be the beginning of the end of Cisco's world domination in the networking marketplace, according to VARBusiness reporting, industry analysts and Cisco competitors. The company has lost market share in the key service-provider sector to Juniper, and is lagging on key technology-innovation areas as well. It has demoted thousands of partners from Premier, Gold and Silver statuses -- partners who are finding out that there is life after Cisco and who are doing well selling products from competitors. And, to prop up its flagging stock price -- which hasn't been out of the teens for much of the past two years -- Cisco has had to cut margins and trim staff to keep costs in line.
Well, its stock price has climbed out of the teens and now is trading in the low 20s, so how about that? At this rate, they might pass Microsoft in about another ten years. But forget about all those disgruntled VARs from 2003, who are probably selling lots of non-Cisco stuff now and very happy. Forget about the layoffs and margin slicing too.
What Cisco has been doing the past three years is buying up lots of companies. Shortly after my article appeared in VAR, they did the deal acquiring consumer networking vendor Linksys.
So here is your assignment. Do you recognize any of these companies and can match up with the category of products (voice, video, security, wireless) that they develop? No cheating by checking online sources, this is a closed book test. Also, before any of you email me, I am sure that I am missing a few acquisitions here and there, so this isn’t a complete list.
In 2004: Riverhead Networks, Twingo Systems, Procket Networks, Actona Technologies, and Parc Technologies
In 2005: Airespace, BCN Systems, Jahi Networks, NetSolve, Perfigo, FineGround Networks, M.I. Secure Corporation, NetSift, Sipura Technology, Topspin Communications, and Vihana
And in 2006: KiSS Technology, Nemo Systems, Sheer Networks, Cybertrust’s Intellishield Alert Manager, Digital Fairway Corporation, Scientific-Atlanta, SyPixx Networks
Now, granted these aren’t exactly household names, with two possible exceptions: Scientific Atlanta, which makes set-top boxes; and Airespace, which makes managed wireless networks.
But what it is interesting about this list is the lack of the leading edge. Look at what Microsoft and Google were buying over the past three years. Is there a Ray Ozzie or Vint Cerf-equivalent that we can point to at Cisco?
So here are the questions I would have asked Chambers, had I had the opportunity:
- While Cisco is still profitable and has the lion’s share of many markets, they continue to move away from being the technology innovator. So prove me wrong, John: let’s list products from each of these acquisitions above that are still sold by Cisco and can demonstrate that leadership.
- Are the remaining Cisco Gold and Platinum VARs still as unhappy as they were three years ago? What have you done to turn the tide with your channel? And show me where having Linksys can complement this strategy, too.
- Speaking of which, Linksys has largely been left alone as an independent business unit, which is probably for the best. I don’t see much evidence of any product synergy between them and the mother ship. Did I miss something?
- The past three years haven’t seen much price erosion in core Cisco products: instead, we continue to see price increases to keep up with features and functionality found in less-costly competitors. And as the gap widens, there is more opportunity for the second tier to take market share away from Cisco.
Interesting take. I think you are correct that Cisco is losing market and mindshare, especially in commoditized technology areas. But our most recent cover story on enterprise WLANs takes a different view. When Cisco acquired Airespace last year, they purchased the leading start-up, the company with the best combination of technology and product. Afte the acquisition, they had 3 choices:
1. Kill the Airespace stuff and integrate staff and customers into the Cisco wireless fold.
2. Offer two different platforms, an autonomous AP system based on Cisco’s internally developed Wi-Fi offerings and a thin-AP/controller system based on Airespace.
3. Kill ongoing development of their autonomous AP system and designate Airespace as the flagship enterprise Wi-Fi offering.
My sources indicate that the first option was not really considered, that they tried to go with the second option but customer focus groups convinced them that they needed to decide on a single-product strategy, so they went with Airespace.
Food for thought.
Dave Molta, Syracuse University/Network Computing
A reader says: Cisco used to buy strategically/proactively. They now buy defensively/reactively. This says, “we used to know what we needed to round out our portfolio, now we’re letting others dictate…”
You probably wrote this before you knew about the announcement that I read in today’s Wall Street Journal – that the founders of Linksys are “moving on”
If the Cisco environment does not support innovators in top management positions, then what hope is there?
I’ll offer two more thoughts.
1. The acquisition model can be very profitable, but is ultimately unsustainable. (But ultimately can be a long time). As a company grows by acquisition it needs to find bigger and bigger targets, or more and more targets. This cannot happen indefinitely.
2. The Cisco model is the Novell model. Don’t make your products very accessible, but have a set of dealers who will require considerable training and who will make very good margins. They will be totally loyal, and will not sell anything else.
Robert Wilkinson, software developer
Let’s not forget Cisco’s continual effort to join the call center software club with a number of acquisitions post-Geotel. They have yet to really demonstrate a media-independent suite of applications that service the call center. Call Manager may be an adequate office phone system at best, but their Geotel purchase has not brought them any traction in the call center space. As you know, carriers do not like Cisco due to reliability and performance issues. Perfect example of no synergy.
Is John buying companies in an effort to preven the technology from going to others? He may not have a real plan for these companies but is Cisco protecting its future by buying “insurance” against its competition?
Mark Ryan
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can you tell me what valuation cisco put on a company that was involved with echo feedback on termination. It was a small company out of California that had an augerrythem. The company was purchased by Cicso last year. Unfortunately, I do not know the name of the company but I was wondering what they paid for the company
i think linksys make money for Cisco.