eSecurityPlanet: How to choose a DLP provider

Every day, data is leaking out of your network. You may not know it; you may even pretend to ignore it. But doing so carries high risk: a batch of stolen credit card numbers can be instantly published on a hacking Web site, and more targeted attacks can compromise your employees’ banking information or other identity thefts. Disgruntled terminated employees may decide to leave the premises with your customer or confidential data on their last day. And the threat of potential lawsuits has never been higher, especially with the economy in free-fall in the past year.

Luckily, there are more than ten different data loss prevention (DLP) products that are available, some from the major security vendors like McAfee, Symantec, and Trend Micro.

To help you in your quest, here are some questions to ask before you start evaluating your next DLP product:

  • Where does the product sniff out your data across your network? Does it find sensitive data just traversing your network, on your database and file servers, or does it inspect local desktops for stored Word documents on personal hard drives as well?  Can it look inside encrypted data streams too?
  • Can the product search for data without any endpoint agents installed, or can it be as thorough as it can with these agents installed? Some of the solutions can scan a lot of different file systems and a lot of different endpoint sources.
  • Can the DLP agents accomplish other security-related things on the endpoints? Some of the vendors offer port-blocking or can turn off USB connectors to block someone with a thumb drive removing all of your customer data in their pocket. Others can control which applications can and can’t be run on your endpoints.
  • What protocols can be blocked or analyzed? Certainly the ones involving email (SMTP, POP and IMAP), but what about Web and file transfers and Instant Messaging too?
  • How hard is it to create – and then change – protection rules?  Some products have wizards for easy creation, but then fall down when it comes time to change them outside the wizard. Others have more intuitive and graphical rules creation screens to make it easy to zero in on what you are trying to protect.
  • What happens when a rule is violated? Can you figure out who did the deed, where the offending information is stored, and what kinds of automated responses can be kicked off? Does the product come with lots of pre-set templates to make all of this easier?
  • Is the content analysis portion a separate or integrated piece of the product? In some cases, such as McAfee’s DLP solution, you are going to need several different products to be installed to enable a complete solution.
  • How fast can data pass through the appliance? Typically, you trade off effectiveness for performance. Some of the products can scale to fairly large networks, some can’t.
  • What kinds of reports are available, and how easy are they to interpret or import into your existing reporting systems? Does the product offer any real-time reporting capabilities and how flexible are these reports anyway?
  • How is the DLP solution integrated with endpoint security and proxying solutions? Some of the products in this list, such as Safend, began their lives as primarily endpoint protection solutions and have added DLP features to their protective measures. Others work hand-in-hand with the vendor’s endpoint products or proxies. Some will even integrate with third-party security products to varying degrees, such as Code Green which works with Blue Coat’s Web proxy products.

How friends help friends on the Internet: The Ross Greenberg Story

This story comes to me from Dennis Fowler, and used with his permission.

Before the internet, before Windows was a gleam in Bill Gates’ eye, Ross Greenberg pioneered computer anti-virus software. In the mid ‘80s his Flu-Shot protected against all 81 viruses loose at the time. It’s impossible to know how many computer users owed the health of their systems to his work. Ross also became a computer journalist, and in the ‘90s, a member of the Internet Press Guild (www.netpress.org), a non-profit organization promoting excellence in journalism about the Internet.

Also, for the last two decades he has battled the relentless, crippling onslaught of Multiple Sclerosis.

But the slow decline in his physical abilities couldn’t slow his active mind. When Ross could no longer type he used voice activation, dictating articles to his computer, sending them over the internet, first from his home office in upstate New York, then from Atlanta, Georgia, where he’d relocated so his wife and caregiver had family support.

Then, early this year, the marriage crumbled, and he found himself in a nursing home, confined to a motorized wheelchair, his computer left behind, without even a phone of his own. While his mind was still clear, he was cut off from his livelihood, his IPG colleagues, the internet, the world.

Ross’s plight came to the attention of the IPG when, through the generosity of Rebecca, the home’s administrator, he painstakingly pecked out a brief e-mail, using one finger, to a fellow IPG member, who passed word along to the Guild.

Naturally the IPG wanted to help. A valued colleague was imprisoned by circumstance. Could the money be found for at least an inexpensive laptop computer and an internet connection so Ross could rejoin the world?

IPG members, many of whom had never met Ross, opened their wallets. Even those who were themselves struggling with unemployment and a shrinking market came up with $10 or $25. Within days they’d pledged more than enough to buy a laptop and get him back online. The nearest IPG member, an hour and a half north of Atlanta, volunteered to deliver the system.

Problem solved?

Not exactly.

With his handicaps, Ross needed the muscles and know-how of someone in the Atlanta area to help him. He needed voice activation software, a microphone. Even the simple act of slipping a CD into a drive was a challenge, hooking up cables an impossibility. With no IPG members in the immediate area, a plea for help went out to the Atlanta PC User’s Group (ATLPCUG), a group of people who’d never heard of the IPG. Who only knew of Ross from the dark ages of computer history or as a byline in a magazine.

Despite this they immediately responded. ATLPCUG President Tom Baley contacted long-time member Al Gruensfelder, President of Atlanta based Always-Care ® Nursing Service, who agreed to help. Other ATLPCUG members took up a collection at their March meeting and offered hardware for the project.

Wisely, the first thing Gruensfelder did was vist Ross. A laptop, it turned out, wasn’t the best solution. Instead Gruensfelder offered to retrieve Ross’s massive, fully equipped but inoperative desktop system. Still recovering from back surgery, with the help of Ross’s son, Al wrestled it into his van and took it to Frontech Computer Inc., a business his company had worked with for twenty years.

Frontech’s owner, Charley Jin, donated company workspace and labor by Kevin Capossere, Frontech’s Technical Manager. Campossere had to virtually rebuild the system to get it running again, wrestling with a major operating system upgrade, replacing damaged hardware. The money donated by IPG and ATLPCUG members was used to replace parts, upgrade software, purchase a table to hold the system and subscribe to CLEAR Wireless for the Internet connection.

By late March, after countless trips by a tireless Al Gruensfelder between various stores, Frontech and the home, punctuated with imprecations to the digital gods, Ross Greenberg had his workstation, on a two foot by four foot CostCo table raised on blocks to accommodate his motorized wheelchair. He had an internet connection, a new printer, a 24” monitor, and a new friend named Al. Three days later he dictated an e-mail to the IPG. Ross was back!

Thanks to the efforts of a lot of good people, and donations from across the country, Ross Greenberg is again active in cyberspace, the internet extending his mind’s reach far beyond the walls of his nursing home room. Now he is working with other nursing home residents to bring them in touch with friends and relatives via the internet.

Proving once again what a powerful force computers, the internet and friends from around the world can be in drawing people together, enabling the disabled who can, in turn reach out to help others.

ITworld: Four ways enterprise software is becoming social

With the announcement earlier this month that Facebook topped Google as the most-viewed site on the Internet, it is no wonder that social networking-like features such as discussion forums, chat, file sharing and status updates are seeping into more enterprise applications. Whether it is a fad, a trend, or a time-sucking annoyance isn’t really important: these features are here to stay.

I take a look at the four ways that enterprise software is gaining the elements of social media in a story for ITWorld here.

Google vs. China, our first cyber war

Last week we witnessed the first Cyber War, but it didn’t go down quite as many of us expected. Instead of a group of anonymous hackers trying to take over thousands of infected PCs or trying to cut off access to critical infrastructure, we saw Google declare the first salvo in its war against Chinese censorship by moving its servers to Hong Kong.

The more I thought about this, the more I realized that this was war, declared by a private company on a nation state. Just because Google doesn’t have its own army (yet), or that no actual physical weapons were fired doesn’t make it any less of a battle. And it is only going to get worse for all of us as other private firms realize that they need to take control over their servers and intellectual property. What is curious is how few companies signed up for the cyber equivalent of the coalition of the willing – GoDaddy was one of the few. Not Microsoft. Not Intel. No PC manufacturer of any shape or size.

Let’s face it. No one wants to declare war on China, whatever form that will take. Most of our PC hardware components are made there. More people are using the Internet in China than the US total population, and it is growing quickly, too. And while the breaches on several Google accounts had Chinese origins, getting accountability isn’t easy.

Coincidentally, while all this was going down I was reading a preview copy of Richard Clarke’s new book called Cyber War. I highly recommend pre-ordering a copy. Clarke was a national security advisor to several presidents and teaches now at the Kennedy School at Harvard.

The book is chilling account of exactly what is wrong with our government and how unprepared we are for Cyber World War I. How so? Think of a Cyber War in terms of nuclear proliferation and the Cold War preparation. But unlike what we did in the 1960s to defend ourselves against possible nuclear annihilation, we are doing everything wrong for a cyber defense. Instead, we have made America more of a target, because so much of our infrastructure, our weapons, our culture, and our PCs are out in the open, ripe for the picking. Look at how easy it is to hijack the drone video feed as a starting point (although the control systems are secured, for the moment.) Clarke talks about various war game scenarios and at one he mentions:

“If you have a mental image of every interesting lab, company, and research facility in the US being systematically vacuum cleaned by some foreign entity, you’ve got it right. That is what has been going on. Much of our intellectual property as a nation has been copied and sent overseas. Our best hope is that whoever is doing this does not have enough analysts to go through it all and find the gems, but that is a faint hope, particularly if the country has, behind the filtration, say, a billion people in it.”

He mentions how there were times when computer professionals working for the Hopkins Applied Physics Lab back in 2009 discovered a data breach. The only way they could solve it was to disconnect their entire organization from the Internet and clean each PC, one by one. “If you are connected to the Internet in any way, it seems, your data is already gone [overseas].”

The problem is that the best defense in a Cyber War isn’t the best offense. Nope: it is hardening your connections. Look at what China has done with its “Great Firewall.” Most of us think this is to keep the porn and liberal thinking out of China. And yes, it does do that. But what is really going on is that in the event of a Cyber War, China can quickly pull the plug and disconnect from the world, to defend itself. Trying asking AT&T or Level 3 to do that here. Ain’t gonna happen.

Another part of the problem is that there is no one actually “tasked,” as they say in DoD-speak, with defending our power grid control systems, transportation networks, and so forth. Where are the cyber equivalents of nuclear strike forces in case someone hits one of these targets? Nowhere. DoD has its own ships, planes, and troops to worry about. Homeland Security is trying to keep shoe bombers and the like out of our skies. What is left is up for grabs. Call it the cyber gap. “Can a nation shut off its cyber connectivity to the rest of the world, or spot cyber attacks coming from inside its geographical boundaries and stop them?” China probably can. We can’t. In an odd twist of irony, the less developed a nation is, say Afghanistan or North Korea, the better defended it can be, because so little of that country’s resources are hackable. How many power grid control rooms have VOIP phones, bringing the Internet literally to the right desktop?

In the past, spies had a harder time of it. They had to physically copy plans, or data, or compromise an actual human being. Now, they can sit in their jammies and download entire manuals without anyone noticing.

When Obama was elected in the fall of 2008, Clarke was an advisor to the transition team. He asked everyone on the team to stop working on their home PCs and even provided brand new Apple MacBooks that were locked down so they couldn’t connect to the public Internet. When the users complained about this when they tried to access public Wifi networks, he “tried to quietly point out that if you are a senior member of the informal national security transition team, you probably should not be planning the takeover of the White House from a Starbucks.” Gulp.

That is the problem. We are too used to our connectivity, and have gotten too complacent with our computers. A lot remains to be done. You have been warned.

CIOUpdate: Five Questions to Answer Before Moving to VoIP

Voice over Internet Protocol (VoIP) telephony has the wonderful potential for cutting communications costs and delivering additional features. But making the switch isn’t a slam-dunk, and you could have potential problems that could end up costing you more money and time in the short-term as you try to adapt your infrastructure technology to handle voice traffic over what is essentially a data network.

Here are five questions that you should answer in an article I wrote for CIOUpdate before deciding on the appropriate system for your enterprise.

Protect your virtual infrastructure with Hytrust Appliance v2.0

Looking to get control over your virtual infrastructure? Then consider the Hytrust Appliance, which allows you to set up policies, access rules, and other security measures to segregate your virtual infrastructure from your users. It comes with integration with Microsoft’s Active Directory users and groups, and a newly designed user interface with the ability to handle extremely large virtual installations.

Pricing: Download for free, limited to managing three hosts
Standard edition $1000 per typical host
Enterprise: $1500 per typical host including federation across multiple appliances
Hytrust.com

Conference weeks in St. Louis

It is wall-to-wall conferences for the next couple of weeks here in St. Louis. There are various events that you might want to attend, some free, some with small fees. A few I am actually speaking at too!

  • Association of Information Technology Professionals, national student conference. I am speaking at this conference on Friday, providing two sessions (Going beyond Facebook: Social Collaboration Tools to Kickstart your first job and  What every student needs to know about LinkedIn to get your first job)
  • ITEC, Put on by Bill Sell, this has a great lineup of IT speakers on Wed.
  • Geek Day, an annual gathering of virtualization specialists and vendors on Thursday
  • Missouri Invest Midwest, an annual conference that has short pitches from start-ups in a wide variety of fields on Wednesday and Thursday
  • Global Communications Summit, at St. Louis University. I will be speaking (Making sense of social networking strategies for marketing professionals) on March 30th at this conference

I will also be moderator of this ITexpertVoice.com Webinar on Windows 7 Migration Options and Tools on April 13th, if you are interested, please sign up and join us.

Simple online database collaboration

If you have to jointly author a spreadsheet with a colleague, what is the first thing that you do? Email it back and forth. This can be painful, particularly as you try to keep track of your partner’s changes and hope the emails transit back and forth across the Internet. Add a third or fourth person, and things get worse. Luckily, there is a better way, and a number of providers have stepped up with tools to make spreadsheet sharing a lot easier than sending attachments.

I take a look at several of these services for an article published in ITworld here.