At the recent Ford Trends conference in June 2014 held at the company’s Dearborn, Mich. headquarters I heard about the “moment of trust” from one of the presenters. It is a good term of art to refer to a lot of different concepts that many IT managers are wrestling with today, including creating big data models and increasing customer satisfaction.

I talk about what this moment means and how it came about at the conference for an article I wrote for ITWorld here.